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On the Road with Bestpass: Little Rock Tours

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How has the Bestpass service impacted your business?

"Nobody cringes when they hear the word, ‘toll’ anymore. Before Bestpass, nobody wanted to manage toll and the drivers’ money. Now, we don’t worry about it at all – we just make sure the Bestpass transponder is in the window.”

How much time do you think you save by using Bestpass?

"Before Bestpass, I spent a lot of time on the phone with different tolling authorities. I would call a few times a month and I remember being on the phone for more than 45 minutes to try to straighten out multiple accounts. A big problem was trying to make a payment – I couldn’t just pay with one check! With Bestpass, I save roughly eight to 10 hours a month in accounting and I only have to make one phone call and one payment.” 

Pam Downing
Administrative Professional
Little Rock Tours

Challenge

Little Rock Tours operates sight-seeing tours all over the country. The company needed a flexible but streamlined toll management service to consolidate all of its toll activity. Their business is unique because their travel patterns change frequently, depending on the customers’ wants and needs. Dealing with numerous tolling accounts resulted in multiple frustrating phone calls and confusion when it came to reimbursing drivers each month.

Solution

Bestpass has provided Little Rock Tours with streamlined toll management services for its entire fleet. Little Rock Tours now has consolidated accounts and Bestpass is their one-stop shop for everything related to toll. As a result, the eight-10 hours per month of accounting time lost to toll violations and toll issues has been restored so that Little Rock can focus on growing its business.

Results

Bestpass has provided Little Rock Tours with streamlined toll management services for its entire fleet. Little Rock Tours now has consolidated accounts and Bestpass is their one-stop shop for everything related to toll. As a result, the eight-10 hours per month of accounting time lost to toll violations and toll issues has been restored so that Little Rock can focus on growing its business.

Little Rock Tours at a Glance

Founded
2003
 
Headquarters
Little Rock, AR
 
Services
Award-winning sight-seeing tours
 
Areas of Operation
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming